What happens in case an item or any accessory gets accidentally damaged/lost during the rental period?

 

We understand that there might be unforeseen situations where the items or any of the associated components get accidentally damaged during the rental period. In such scenarios, please inform Team Mutterfly via email (info@mutterfly.in) at the earliest so we can take the required preventive action from our end. 

 

Our delivery team will check the item upon collection and in case of any issues, it is  our standard protocol to hold the security deposit until the item is repaired/ replaced to it’s original condition. If the damage exceeds the security deposit value, customers are liable to pay the additional repair cost.

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