I wish to cancel my order? What is the process for this?

 

For cancelling an order, you may drop an email with the request to info@mutterfly.in. Mutterfly team will confirm the cancellation and refund the amount shortly.

However, the refund amount depends on the number of days we are informed prior to the order date. Please refer to the table below :

 

Cancellation Scenarios
A customer cancels the order 48 hours or more before the delivery / self-pickup date 20% of the rent amount will be deducted + 18% GST. The rest of the amount will be refunded
A customer cancels the order 47 hours or less before delivery / self-pickup date, 50% of the rent amount will be deducted + 18% GST. The rest of the amount will be refunded
A customer cancels the order on the day of the delivery / self-pickup date The entire rental amount will be taken

 

Also, if in case the product you’ve booked is not in stock, the customer would be informed of the same and a 100% refund would be initiated.

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