Mutterfly rentals work on a 24-hour format i.e. 1 Day is counted as 24 hours from the time the item was delivered to you.
For instance, if you ordered a DSLR camera in the time slot 5 PM – 7 PM on 15th March for 1 day, we will collect this on 16th March between 5 PM – 7 PM.
Sure. You can extend the order via the Website or the app. You may head to the Orders section and click on ‘Extend Order’ button. You will be required to select the new pickup date and pay the rental amount. Voila, your request will be confirmed. The system will give you the option to extend the order only before the completion of the pickup or return slot.
We can help you from our end as well. If you would like us to extend the order on your behalf, please drop us an email with the days you would like to extend the order along with the order details. We will process the extension and you will receive a notification of the same. You can pay the additional days rent amount via a payment link. Kindly note, the extension will only be confirmed upon payment of rental amount.
We trust that you will handle the items with utmost care but the deposit acts a safety net for the lender in case something goes wrong. The deposit builds trust and increases the incentive for the lender to share his/her item.
Mutterfly will initiate the refund of the deposit as soon as we receive the products from the customer.
The rent amount can be paid through
Debit card/ Credit card
Mobile wallets ( Paytm, Amazon Pay, Ola Money)
Net banking.
UPI
Cash on Delivery (COD)
You shall receive an order confirmation screen after you make the confirm the payment mode.
Kindly note, your order is confirmed only after you pay the deposit. The deposit amount can be paid via Cash on Delivery or online through credit, debit card or mobile wallet.
Yes, there is a Cash on Delivery (COD) option available for selected product categories. To pay via COD, head to the payments page and select Cash on Delivery.
Kindly note, COD is not available in below scenarios.
– Premium Category products.
– Bulk Order ( Involving more than 1 Product).
– Customers residing outside Mutterfly’s delivery limits.
– Rental Amount exceeding Rs 8000
Customers will be liable to the same cancellation policy under COD
The deposit can be paid in cash at the time of delivery or online through our App or Website at the time of confirming your order.
If the deposit is paid in cash, our delivery person will hand over the cash to you when our team picks up the item on the due date.
If the deposit was paid online, it will be transferred to the same source of payment within 3 – 5 working days after the item is picked up from your place.
Sure, you can Walk-in and Pickup a product in Mutterfly Office. However, Mutterfly works on a first come first serve basis and we cannot guarantee the availability of products for walkins. As a result, we will encourage you to book your products in advance to avoid disappointment.
The prices mentioned on Mutterfly App or Website are the best prices we can offer. Our system will not be able to alter these prices. However, we encourage customers to use any promo codes or coupons we have running. You can find these offers by following Mutterfly’s Social Media Accounts.
We understand that there might be unforeseen situations where the items or any of the associated components get accidentally damaged during the rental period. In such scenarios, please inform Team Mutterfly via email (info@mutterfly.in) at the earliest so we can take the required preventive action from our end.
Our delivery team will check the item upon collection and in case of any issues, it is our standard protocol to hold the security deposit until the item is repaired/ replaced to it’s original condition. If the damage exceeds the security deposit value, customers are liable to pay the additional repair cost.
For cancelling an order, you may drop an email with the request to info@mutterfly.in. Mutterfly team will confirm the cancellation and refund the amount shortly.
However, the refund amount depends on the number of days we are informed prior to the order date. Please refer to the table below :
| Cancellation Scenarios | |
|---|---|
| A customer cancels the order 48 hours or more before the delivery / self-pickup date | 20% of the rent amount will be deducted + 18% GST. The rest of the amount will be refunded |
| A customer cancels the order 47 hours or less before delivery / self-pickup date, | 50% of the rent amount will be deducted + 18% GST. The rest of the amount will be refunded |
| A customer cancels the order on the day of the delivery / self-pickup date | The entire rental amount will be taken |
Also, if in case the product you’ve booked is not in stock, the customer would be informed of the same and a 100% refund would be initiated.
As part of Mutterfly’s Know Your Customer (KYC) process, you will be required to upload the following documents/details below after making the payment:
Once this data is uploaded, you will be able to see a tag stating “Verification Pending”. Meanwhile, our team will verify your profile from the backend. Upon approval by the team, you will be able to see a tag stating “Verification Complete”
* Kindly note, in case of any discrepancy, you would be required to re-upload the necessary documents as communicated by the Mutterfly Team.
Yes, we do.We have the option of same day deliveries for orders placed on the App or Website before 4 PM IST.
We understand there might be times that you might be running late. We accept late deliveries upto 1 Hour from the Pickup Timeslot. In case you exceed this timeslot, an additional days rent will be charged. However, if the product is delayed further, there will be an additional charge, which will be one day’s rent amount.
We do installation upon request for bulk/corporate orders.
You may also request for a volunteer if you need the Mutterfly executive to be present throughout as in the case of an event.
If you wish to convert the order to delivery, please send us an email at info@mutterfly.in at least 24 hours before the scheduled delivery date. Mutterfly will be happy to convert this as long as the delivery address falls within our delivery limits.
You can list an item via ‘List My Item’ tab on your Mutterfly profile page.
Once the item is listed, Mutterfly team will approve it after a diligent check. This might take up to 2-3 working days. After the item is approved by us, you’ll be notified via email and SMS. You may check the prices assigned, enable the item and make it live.
You will receive a confirmation SMS each time your item is rented out on Mutterfly. You can track all your orders under your Mutterfly profile via our app/website.
The sum total of your earning for a month would be credited to your registered bank account within the first week of the next month
At Mutterfly, we have high security standards to ensure the item is returned safely back to the lender.
We value the trust you place in us and do our very best to ensure your item is returned back in great condition. If you have any further questions, contact us on info@mutterfly.in or send us your contact details and we will be more than happy to take you through the process.
You may request the product back for your personal use as long as the product is not on order.
However, we would need prior notice of 48Hrs for the same.
On the date of delivery of the products, the first rental amount would get auto-debited from your bank account. This date is termed as “Billing Date” and the cycle starting from this date will be termed as “Billing Cycle”. All the further rental payments would run in accordance with this cycle.
Once the subscription tenure of the rented product is complete and it’s returned to us, our team will review and do a quality check of the products for any internal or external damages. If the quality is unmutilated subject to our designed standards, we will initiate the refund and you can expect to receive it in your subscription linked card (Debit/Credit) in 3-5 working days.
In case of any damage, the customer would be responsible for it and would be liable to pay according to the agreed Terms & Conditions
Currently, Subscriptions support payments using debit cards or credit cards.
Credit cards on MasterCard and Visa network issued by any bank in India.Debit cards on Mastercard and Visa network issued by ICICI Bank, Kotak Mahindra Bank, Citibank, and Canara Bank.
The Auto-Debit will occur as per your billing cycle. Since it is an automatic feature, you don’t have to take the pain to remember the payment due dates or make any efforts to pay the amount manually.
Yes, the delivery and pick-up amount would be deducted from the subscription linked card, along with the first months’ rent. Post then, you’ll only be required to pay only the monthly rental as per the subscription tenure.
For every payment that has been initiated and completed, you’ll be able to get the invoice by accessing your account on Mutterfly. You can download the Invoice by going to My Profile → My Orders → Invoice
We are so happy that you are considering extending your order. Here is how you can extend the order.
For Subscription Tenure > 1 month
The extension can be done only before the month of the completion of the order tenure i.e. 31 days before the completion of order tenure. Let’s take an example:
Say you book a product for 6 months, from Jan 05, 2019, to June 05, 2019, and you want to extend the order tenure. You’ll be required to inform us on or before May 04, 2019, so that we can complete your request successfully.
After the successful extension of the order, you’ll have to continue paying the same monthly rental amount as per the subscription plan.
If you miss/fail to inform us about the order extension as per the above norms, no worries! You can place a new order or contact us on info@mutterfly.in
We would make sure that you get the most satisfying and hassle-free experience.
On termination of the order prior to the completion of the subscription order tenure, the Renter would be liable to pay an early termination fee. This will be equivalent to one month’s rent as per current tenure or 20% of the remaining months’ cumulative rental amount, whichever is higher. In order to early terminate the contract, the Renter would have to inform MUTTERFLY 7 Working days prior to the preferred closing date, via email.
Yes, you can upgrade the products subject to availability. If you wish to upgrade the product, you’ll be required to pay the difference amount from the month you are considering upgrading the product. Your subsequent months’ rent would be set accordingly.
As part of Mutterfly’s Know Your Customer (KYC) process, you will be required to upload the following documents/details below after making the payment:
Once this data is uploaded, you will be able to see a tag stating “Verification Pending”. Meanwhile, our team will verify your profile from the backend. Upon approval by the team, you will be able to see a tag stating “Verification Complete”
* Kindly note, in case of any discrepancy, you would be required to re-upload the necessary documents as communicated by the Mutterfly Team.
