What all details do I need to provide to verify my profile?

  As part of Mutterfly’s Know Your Customer (KYC) process, customers will be required to verify and upload the documents/details below after the payment is complete: Social Media Accounts (...

I wish to cancel my order? What is the process for this?

  For cancelling an order, you may drop an email with the request to info@mutterfly.in. Mutterfly team will confirm the cancellation and refund the amount shortly. However, the refund amount depe...

I need multiple products, is there any discount offered?

  The prices mentioned on Mutterfly App or Website are the best prices we can offer. Our system will not be able to alter these prices. However, we encourage customers to use any promo codes or c...

Can I come to Mutterfly office and place an order on the spot?

  Sure, you can Walk-in and Pickup a product in Mutterfly Office. However, Mutterfly works on a first come first serve basis and we cannot guarantee the availability of products for walkins. As a...

How will the security deposit be refunded?

  The deposit can be paid in cash at the time of delivery or online through our App or Website at the time of confirming your order.   If the deposit is paid in cash, our delivery person wil...

Why do I need to pay an additional security deposit?

  We trust that you will handle the items with utmost care but the deposit acts a safety net for the lender in case something goes wrong. The deposit builds trust and increases the incentive for ...

Can I extend my rental duration after booking?

  Sure. You can extend the order via the Website or the app. You may head to the Orders section and click on ‘Extend Order’ button. You will be required to select the new pickup date ...

How is the rental duration calculated at Mutterfly?

Mutterfly rentals work on a 24-hour format i.e. 1 Day is counted as 24 hours from the time the item was delivered to you. For instance, if you ordered a DSLR camera in the time slot 5 PM – 7 PM ...

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